I Love Caviar 🩵

How subscriptions work

Choose a subscription frequency at checkout. Your payment method will be charged automatically at each renewal and your order will be created for fulfillment after a successful charge. Available delivery intervals are every 4 weeks, every 8 weeks, every 12 weeks, and every 6 months, depending on the product.

For example, with an 8-week subscription your payment is automatically charged every 8 weeks, without needing to place a new order. Shipping arrangements are subject to our usual delivery policies.

Can I pause or cancel a subscription?

Yes, where permitted by your plan. You can manage your subscription in the customer portal. Some plans may require a minimum number of payments before cancellation.

Where can I access the customer portal?

Use the subscription management link in your initial order confirmation email, or access your subscriptions through your store customer account.

How can I skip or reschedule a charge?

Open your subscription in the customer portal. If available for your plan, use Skip payment or Reschedule next to the upcoming charge or delivery date.

Can I add or change products in my subscription?

Where enabled, open the product card in the customer portal and select Edit to add, remove, or adjust eligible products.

What happens if my payment cannot be processed?

You may receive an email with a secure link to update your payment method. You can also manage your payment information through the customer portal.

Can I change how often I receive my subscription?

Yes, where your plan allows it. Available intervals are determined by the options configured for the product: 4 weeks, 8 weeks, 12 weeks, or biannual (every 6 months).